Islamabad (GNP): Karandaaz Pakistan has partnered with D-Tech & Consultancy Private Ltd. (DTC) to develop a customer-friendly solution named ‘My Intelligent Assistant’ (MIA) for enriching its ‘AI in Digital Payments Program’. ‘MIA’ is a Context-Aware AI Companion that will make digital financial services more accessible, intuitive, and inclusive for users across Pakistan.
Through this partnership, DTC will provide real-time, multilingual, and personalized guidance to users navigating Pakistan’s digital finance interfaces. Due to digital adoption and the speedy evolution of financial infrastructure, the number of users has grown rapidly. However, due to limited digital literacy, language barriers, and a lack of contextual support within applications, many customers continue to face challenges in completing digital transactions independently. Hence, the users’ confidence is hindered.
By integrating intelligent, context-sensitive assistance directly within digital financial applications, the ‘MIA’ solution will address many of these barriers. MIA is designed to serve as an intelligent companion that empowers users through personalized guidance. It can help bridge gaps in digital literacy and the wider outreach of financial services. Together, Karandaaz and DTC aim to establish a scalable framework for the deployment of AI-powered solutions within Pakistan’s digital financial ecosystem to deliver more meaningful benefits for users.
The CEO of Karandaaz, Waqas ul Hasan, said: “Artificial Intelligence has the potential to transform how people engage with digital financial services. We are exploring innovative ways to make digital payments more user-friendly for all segments. Karandaaz Pakistan is committed to fostering innovation in digital finance and supporting the responsible adoption of emerging technologies.”
The Founder and CEO of D-Tech & Consultancy (Pvt.) Ltd, Adeel Dayo stated that:
“We are honored to partner with Karandaaz Pakistan in bringing My Intelligent Assistant (MIA) to life. As Pakistan’s digital financial ecosystem continues to grow, millions of users still face challenges in navigating digital interfaces of mobile wallets, and payment services. MIA is designed to bridge this gap by leveraging Context-Aware Artificial Intelligence to make digital financial interactions more accessible, intuitive, and inclusive. We believe this initiative has the potential to redefine how people interact with digital applications and contribute meaningfully to Pakistan’s financial inclusion and digital transformation agenda.”
Through MIA, Karandaaz Pakistan and DTC aim to leverage responsible AI adoption to build trust, improve digital engagement, and create a more inclusive financial ecosystem where technology delivers meaningful value for users.
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Karandaaz Pakistan advances shared prosperity by strengthening Pakistan’s financial and digital ecosystem through strategic investments, innovation, and partnerships. Focused on inclusive, green, and sustainable growth, it expands financial access, supports businesses, and drives digital transformation. Karandaaz was established in 2014 with seed grant funding from the UK Government’s Foreign, Commonwealth and Development Office. For its digital financial services work, Karandaaz Pakistan is availing grant funding from the Gates Foundation.
Sohail Majeed is a Special Correspondent at The Diplomatic Insight. He has twelve plus years of experience in journalism & reporting. He covers International Affairs, Diplomacy, UN, Sports, Climate Change, Economy, Technology, and Health.
