Karachi (GNP): Residents of FB Area, Naseerabad Block 14 in Karachi have been suffering through severe hardship for the past week due to complete disruption of gas supply. Stoves in homes have gone cold. Housewives sit in front of their burners for hours waiting for gas that never comes. Lunch and dinner are out of the question; children cannot even manage a simple breakfast.
Gas-affected residents of FB Area, Naseerabad Block 14, have been forced to buy meals from restaurants and food stalls outside. They say that in the face of skyrocketing inflation, bearing the daily cost of eating out is simply beyond the means of an ordinary person with a limited income. “Our salaries are not enough to buy food from hotels every day. The children keep asking when the food will be cooked; what answer do we give them?”
The affected residents filed repeated complaints on Sui Southern Gas Company’s helpline number 1199, but every single time they received the same rehearsed response: the problem will be resolved within 24 to 48 hours. Yet despite an entire week passing, no field team arrived, no officer visited the area, and gas supply was never restored.
The residents of FB Area Naseerabad Block 14 have made a strong appeal to the Federal Minister for Petroleum to take strict notice of Sui Southern Gas Company Karachi’s persistent negligence and its complete indifference toward consumer complaints. The affected residents demand that disciplinary action be taken against the officers responsible for neglecting public complaints, so that such negligence can be prevented in the future.
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They further demand that field teams be dispatched to the area within 24 hours and the gas supply be restored immediately. The complaint resolution system must be transformed from a mere paperwork exercise into a practical and effective mechanism, so that citizens’ grievances do not end up buried in office files.
The residents also demand that a sense of responsibility be instilled in SSGC’s officers and staff, so that they fulfil their professional duties with honesty — and not simply collect their salaries while the public suffers.
