Islamabad (GNP) :- Pakistan Telecommunication Authority (PTA) conducted an Independent Quality of Service (QoS) Survey in 20 cities during the 4th Quarter of 2025 to assess the performance of telecom services for consumers.
The survey covered major roads, residential, and commercial areas. PTA teams tested Voice Calls, SMS, and Mobile Broadband/Data services using automated QoS monitoring tools in accordance with NGMS license conditions and the Cellular Mobile Network QoS Regulations, 2021.
Based on KPI compliance with prescribed thresholds, Cellular Mobile Operators were ranked for Mobile Network Coverage, Voice Services, and Mobile Broadband performance.
While data services largely remained compliant, certain Voice KPIs were observed below licensed thresholds in some areas. PTA has issued directions to the concerned operators for corrective measures.
